General Conditions of Sale.

All products for sale on the site are regulated by the following sales conditions.

The Products offered for sale on the Site are sold by Luca Carati Srl, Tax code and VAT registration 01388690065, Economic and Administrative Index No.REA 157597AL , a company organized and existing under Italian laws, with registered office at Valenza, Via S. Salvatore 65.

Article 1: Finalization of agreements

This agreement between Luca Crati Srl and the Customer s'intende s understood to be finalized with confirmation of the order by Pollini Retail SRL according to the procedures and terms indicated in following article 2.

With the conclusion of the purchase contract, the customer accepts and agrees to comply with these terms and conditions: il The customer is requested to read carefully the present general conditions before submitting any purchase transaction and, once the order is processed, the customer is adviced to print them or in any case to keep them. in accordance with the provisions of articles 3 and 4 of Legislative Decree 185/99 pertaining to remote sales.

Article 2: Purchase procedure

The Customer may only purchase the products in the on-line catalogue  at the moment the order is sent in and which can be viewed on-line at the as described in the relevant information forms.

The order shall be validly processed the moment the Customer receives, at the e-mail box he has specified, confirmation that payment for the order has taken place.

La Correct order reception is sent to the e-mail address notified by the Customer. This confirmation message carries the Date and Hour the order was carried out and a Customer order number to use in all further communications with Luca Carati Srl. The message reiterates all the data input by the Customer, all information related to the essential characteristics of the goods, the price in euros, payment terms, withdrawal, delivery. The Customer must check the correctness of this data and promptly notify to Luca Carati Srlany corrections.

Luca Carati Srl guarantees prompt notice to the Customer in case of failure of the order to be accepted.

Article 3: Prices

All Product prices are clearly indicated on the Site, including taxes and delivery charges.

The products are sold at list prices in effect at the time the order is placed by the Customer, the amount that appears at the end of the purchase procedure, before the order is confirmed and includes VAT.

The Products purchased are shipped only following receipt of payment and based on the timing indicated in the product sheet.

Product prices include VAT, shipping costs and any customs charges where applicable.

Article 4: Shipping procedures


Luca Carati Srl uses transport Companies: Fedex/Ups for shipments.

Article 5: Payment terms

The Customer can pay using a Credit Card, Paypal or Bank Transfer. Together with the order by the Customer, the reference bank will authorize the debit on the Customer's credit card or Paypal account. In the event that the Customer exercises the right of withdrawal, in the manner defined in Article 6 below, the amount previously debited is credited back. The methods of re-credit vary according to the payment system used by the Customer at the time of the order and take place exclusively following the return of the purchased item.

Article 6: Right of withdrawal

Pursuant to art. 67 octies and s.s. of Legislative Decree 206/2005 (Consumer Code),the Customer qualified as a consumer has the right to withdraw from the purchase contract for any reason and without providing explanations, under the conditions set out below.

The will to withdraw must be communicated by the Customer to Luca Carati Srl by e-mail, sent to the address in the "Contacts" section of the Site, no later than 14 (fourteen) working days from the date of receipt of the goods.

Once the withdrawal notification has been received, Luca Carati Srl will inform the Customer of the instructions for returning the Products. This return is under the entire responsibility of the Customer and must take place no later than 14 (fourteen) days from the authorization.

The shipment, until the receipt of the Products in the warehouse of Luca Carati Srl, is under the complete responsibility of the Customer who is obliged to insure the shipment for the value indicated on the invoice against theft and transport damages, taking charge of the relative expenses.

Luca Carati Srl reserves the right to charge the Customer for any damage or loss occurred during the deposit, retaining them from the sums to be refunded, if the returned Products have not been insured for the value indicated on the invoice.

In the event of damage to the Products, during the transport, Luca Carati Srl notifies the Customer of this within 5 (five) working days from receipt of the Products in its warehouse to allow the Customer to make a timely complaint to the courier chosen by him and to obtain reimbursement of the value of the asset (if insured).

Once the integrity of the returned Product has been verified, Luca Carati Srl undertakes to reimburse the Customer the amount paid, or part of it in the event of partial withdrawal, no later than 14 (fourteen) days from the return of the Product using the same means of payment used by the Customer for the initial transaction. In the case of payment made by bank transfer, and if the Customer intends to exercise his right of withdrawal, he must provide Luca Carati Srl, via email, with the bank details: IBAN, SWIFT and BIC necessary for Luca Carati Srl to make the refund

It is specified that in compliance with the current legislation on the subject, Luca Carati Srl will reimburse the Customer the sums paid by the latter as the price of the Products, while only the direct and necessary expenses for the return of the Products subject to remain at the Customer's expense. recess.

Right of withdrawal is totally cancelled, due to lack of the prerequisite of the wholeness of the goods (packaging and/or its contents),in all those cases where Luca Carati Srl ascertains that::

  • the original internal packing and/or external packaging are missing;
  • accessory product components are missing (accessories, parts, ...);
  • the product is damaged for causes other than its transport.

When the right of withdrawal is canceled Luca Carati Srl shall return the purchased goods to the Customer, charging him for shipping charges..

Article 7: Claims

All claims must be addressed to:

Luca Carati Srl

Via S. Salvatore 65

Cap 15048 City Valenza


Article 8: Privacy

Customer data are processed by Luca Carati Srl, in compliance with the provisions of European Regulation 679/2016 and current legislation, complete information can be found HERE.

Article 9: Applicable law and Court of jurisdiction

The Product Purchase Agreement concluded between the Customer and Luca Carati Srl is intended to be stipulated and perfected in Italy and is therefore governed by Italian law, with particular reference to Legislative Decree n. 206 of 6 September 2005 (Consumer Code) and to the Legislative Decree n. 70 of 9 April 2003 (legislation on Electronic Commerce),without prejudice to any other mandatory rule prevailing in the country of habitual residence of the purchasing Consumer.

The competent court for any disputes is identified in the one in which the Consumer Customer will be domiciled or habitually resident, according to the law in force, or, if not applicable, the code of consumption, or at the choice of the Consumer Customer at the Italian Court of Alexandria

In the event that any of the conditions contained in these Conditions of Sale is deemed invalid, null, or unenforceable, this condition is considered separable and will not affect the applicability and / or validity of the other present conditions.

Any disputes relating to the interpretation and execution of the contracts stipulated in compliance with these general conditions will be resolved before the Judicial Authority of the Customer's place of residence, if a consumer pursuant to Legislative Decree 206/2005; in all other cases the territorial jurisdiction is exclusively that of the Court of Alessandria, expressly excluding any alternative court.

The consumer residing in Europe must be aware of the fact that the European Commission has established an online platform that provides an alternative dispute resolution tool. This tool can be used by the European consumer to resolve non-judicially any dispute relating to and / or arising from contracts for the sale of goods and services entered into on the net. Consequently, a European consumer can use this platform for the resolution of any dispute arising from the online contract stipulated with Luca Carati Srl. Here you can find the link to the platform:

Article 10: Non-conformity and guarantee of the Products

The images and colors of the Products published on the Site may differ from the actual ones due to the local settings of the systems and / or tools used for their display, but this does not give the Customer the right to a refund or replacement of the goods, given that it does always the description of the product sheet. The provisions of the law governing the guarantee apply to the Purchase Agreements, including, if applicable, the rules established by the Consumer Code regarding the guarantee against Consumers. The warranty does not cover damage and defects caused by normal wear and tear, random accidents and / or incorrect use of the product. The warranty also does not apply in the event that the Products have been repaired by persons not authorized by Luca Carati Srl.

In the case of receipt of defective products or in any case non-compliant with the orders placed, the Customer has the right to restore the conformity of the product by repair or replacement (shipping and insurance costs remain at the expense of the customer). The Customer can exercise this right if the defect occurs within two years from the delivery of the goods and reports the defect to Luca Carati Srl within two months of the discovery provided that it is not a defect known by the Customer at the time the contract is stipulated . The Customer must communicate via email to the address indicated in the "Contacts" section of the website In the communication, the Customer must accurately describe the nature of the defect or fault found by copying the order documents or indicating the Order number, and any other data useful for the correct identification of the complaint.

Once the notification is received, Luca Carati Srl will:

  • examine the product to see if the problem is easy and immediate to resolve or if, on the contrary, there are obvious reasons for the exclusion of the Legal Guarantee (eg expiry of the coverage term, manifest presence of accidental damage or caused by the consumer);
  • collect and manage information relating to the product and the customer for the purpose of managing assistance;
  • send the product for the necessary checks and for any repairs or replace the product if the repair is impossible or excessively expensive;
  • manage the logistic process of returning the product;

If a lack of conformity is not found, we will send a communication to the Customer with the estimate for the eventual repair; the Customer can decide whether or not to carry out the repair at his own expense. In this case, any transport costs will also be charged to the Customer.

Article 11: Industrial and intellectual property rights

Industrial and intellectual property rights All contents published or present on the website, including their selection and organization, as well as the design of the site, belong solely to Luca Carati Srl and are protected by the legislation on the protection of intellectual property and the right to 'author. It is therefore forbidden to modify, copy, reproduce, distribute, transmit or distribute the contents of this site without authorization. No one may use or have any images or website content used for commercial purposes. Any use for commercial intent or utility or economic exploitation by users is therefore expressly prohibited.

Luca Carati Srl guarantees the authenticity of all products purchased on the site

Luca Carati Srl sells its products online exclusively through the site

All the products illustrated on the Site constitute intellectual property owned by Luca Carati Srl. All rights to exploit the models are reserved. The Luca Carati brand and the Luca Carati distinctive signs are the exclusive property of the same, and are registered in Italy and abroad.